Personalising Library Services in Higher Education
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A01=Elizabeth Tilley
academic
approach
Australian Tertiary Education Sector
Author_Elizabeth Tilley
boutique
Boutique Approach
Boutique Hotel
Boutique Model
Boutique Services
Category=GL
Category=GLC
Category=GLM
CIBER
Coordinate Collection Development
discovery
Disengaged
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
Executive MBA Programme
Face To Face
Historical Market Town
information
Information Literacy
Information Skills
Information Skills Teaching
libraries
Library Services
Library Staff
literacy
model
Moments Of Truth
National Libraries
National UK Research
Online Doctoral Programme
Personalising Library Services
skills
Specialist Library Environment
staff
Unlimited
USA
Word Of Mouth
Product details
- ISBN 9781409431800
- Weight: 589g
- Dimensions: 156 x 234mm
- Publication Date: 03 Sep 2012
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.
Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.
