Personalising Library Services in Higher Education
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A01=Elizabeth Tilley
academic
academic library innovation
approach
Australian Tertiary Education Sector
Author_Elizabeth Tilley
boutique
Boutique Approach
Boutique Hotel
Boutique Model
Category=GLC
Category=GLM
collaborative library practice
Conscious Impression Management
Coordinate Collection Development
Demand Driven Acquisition Model
digital literacy support
discovery
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
Executive MBA Programme
higher education resource management
Historical Market Town
information
Information Skills
Information Skills Teaching
Innovative Library Service
Liaison Librarians
libraries
Library Champions
Library Friendly Users
library outreach strategies
literacy
LSE Student
Mobile Library Site
model
National Libraries
National UK Research
Online Doctoral Programme
personalised academic support models
Personalising Library Services
Shelf Ready Books
skills
Specialist Library Environment
staff
University Graduate Attributes
user-centred services
Wider Library System
Product details
- ISBN 9780815399858
- Weight: 362g
- Dimensions: 156 x 234mm
- Publication Date: 15 Dec 2017
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Paperback
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In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.
Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.
