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Pocket Guide for Hospitality Managers

Conrad Lashley | Michael N. Chibili
€47.99
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A01=Conrad Lashley
A01=Michael N. Chibili
Adapted Child Ego State
Adult Ego State
Author_Conrad Lashley
Author_Michael N. Chibili
Autonomous Work Groups
Beverage Costs
Category=KNS
Category=KNSJ
Child Ego State
Competitive Business Strategy
Cost Staff Turnover
Critical Parent Ego State
Customer Occasion
Early Birds
Ego State
employee training strategies
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Fixed Costs
Gross Profit
Hospitality Businesses
hospitality management skills development
Hospitality Retail
Hospitality Retail Operations
Hospitality Retail Organisations
labour cost analysis
Nurturing Parent Ego State
Parent Ego State
Product Perishability
Semi-variable Cost
service quality management
Smoke Free Areas
staff recruitment techniques
Staff Retention Rate
Staff Turnover
Successful Service Encounters
team leadership skills
unit business planning

Product details

  • ISBN 9789001885823
  • Weight: 460g
  • Dimensions: 170 x 240mm
  • Publication Date: 10 Dec 2019
  • Publisher: Wolters-Noordhoff B.V.
  • Publication City/Country: NL
  • Product Form: Paperback
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Description

A concise, practical guide that provides the skills and knowledge for current and future managers across the hospitality industry.

The book provide a concise resource for all emerging hospitality managers, and for academics preparing students for
careers within the hospitality industry.With a ‘how to do’ agenda, the authors offer a practical guide to the skills and knowledge needed by those who will be managing bars, restaurants and hotels in the fast moving hospitality retailing contexts.

Written in a non-academic style, this book will be a valuable resource for students and early career managers working in the hospitality sector.
About Conrad Lashley | Michael N. Chibili

Conrad Lashley is Research Fellow at the Academy of International Hospitality Research at the NHL Stenden University of Applied Sciences, Netherlands.

Michael N. Chibili is Senior Lecturer at the NHL Stenden University of Applied Sciences, Netherlands.

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