Practical Guide to Call Center Technology
Regular price
€229.40
A01=Andrew Waite
acd
ACD Station
ACD System
ACD Vendor
advanced call routing strategies
Agent Group
Author_Andrew Waite
automatic
Automatic Call Distributor
Automatic Call Distributor System
Call Center
Call Logging
Category=KJS
Category=KJSP
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Category=UB
Category=UTF
Category=UYF
CHIEF CUSTOMER OFFICER
contact
CRM System
CTI
customer
Customer Call Center
Customer Contact Center
Customer Contact Center Management
Customer Experience Management
distribution
enterprise communications
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Gate
Inbound Call
LAN
Long Distance Carrier
management
Operator Efficiency Ratio
Playback
satisfaction
service quality metrics
Stand-alone ACD
system
telecommunications management
telephony infrastructure
tomer
Tomer Contact Center
total
Traditional Call Center
Trunk Group
workflow automation
workforce optimization
Product details
- ISBN 9781138412545
- Weight: 453g
- Dimensions: 152 x 229mm
- Publication Date: 27 Jul 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Andrew Waite is a writer, speaker, and consultant on call centers. Andrew founded Inbound/Outbound Magazine, which later became Call Center Magazine. He has over 25 years of call center experience. He lives in Phoenix, Arizona.
