A01=Aleksander Szlam
A01=Ken Thatcher
agent productivity strategies
Agent Workstations
Author_Aleksander Szlam
Author_Ken Thatcher
Business Life Cycle
Business Process
busy
Cable Tv Company
call
Call Attempts
call center optimization
Call Processing
calls
Case Study
Category=KJS
Category=KJSU
Category=UB
Category=UT
Category=UYF
contact center analytics
Customer Care
Customer Care Center
customer interaction management
Dial Tone
dialer
Digital Age
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Excess Hospitalization Costs
Field Services Engineer
Ical Medications
inbound
Inbound Call
Manual Dialing
nuisance
Nuisance Calls
outbound
Outbound Call
Past Due Payment
Predictive Dialing
predictive dialing implementation guide
Predictive Dialing System
Predictive Dialing Technologies
signal
system
technologies
telecommunications workflow
Telephone Agents
telephony automation
Time Zone
Workstation Positions
Product details
- ISBN 9780936648804
- Weight: 320g
- Dimensions: 156 x 234mm
- Publication Date: 03 Jan 1996
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.
Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors.
Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.
