A01=Lendal H. Kotschevar
A01=Valentino Luciani
art to good foodservice
Author_Lendal H. Kotschevar
Author_Valentino Luciani
book on food server training
Category=WB
dining experience and food service
eq_bestseller
eq_food-drink
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
foodservice case studies
Guide for food service professionals
history of foodservice
how to be a great server
manager?s role in restaurant service
managing demands of foodservice
overview of foodservice
professional attitude during food service
rewards of foodservice
the ultimate foodservice guide
training for foodservice careers
types of foodservice operations
Product details
- ISBN 9780471475781
- Weight: 567g
- Dimensions: 213 x 272mm
- Publication Date: 19 May 2006
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Paperback
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Serving people is difficult and demanding work, but the rewards outweigh the challenges. Education, training, and a professional atti-tude are the ingredients needed to harvest those rewards. Presenting Service, 2E educates servers, supervisors, and managers in the techniques and demeanor of professional service. This book pays special attention to the historical context of service, the manager's role in good service including hiring and managing employees, how to become a good server, and the various types of service in food-service operations. There is an art to good service that can be trained and taught, and Presenting Service provides the manager with the skills to create a good dining experience through good service.
LENDAL H. KOTSCHEVAR, PHD, FMP, is Professor Emeritus at Florida International University.
VALENTINO LUCIANI, CHE, is a former lecturer in the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.
