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Principles of Total Quality

Vincent K. Omachonu | Joel E. Ross
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A01=Joel E. Ross
A01=Vincent K. Omachonu
Author_Joel E. Ross
Author_Vincent K. Omachonu
award
baldrige
Baldrige Award
Baldrige Criteria
Baldrige criteria assessment
Baldrige Winners
Business Processes
Category=KJMQ
chart
control
control chart analysis
Control Charts
Control Limits
Customer Defections
customer satisfaction metrics
Cycle Time
deployment
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Face To Face
Fraction Non-conforming
function
Globe Metallurgical
Healthcare Forum
human resources in quality
Illustrative Case
International Quality Study
journal
Lawler III
Lower Control Limit
malcolm
management
national
National Productivity Review
PIMS
PIMS Principle
process optimization methods
Quality Cost
Quality Function Deployment
quality management systems
Quality System
Six Sigma implementation strategies
SPC
TQM Implementation
Variables Control Chart

Product details

  • ISBN 9781574443264
  • Weight: 1110g
  • Dimensions: 156 x 234mm
  • Publication Date: 27 May 2004
  • Publisher: Taylor & Francis Inc
  • Publication City/Country: US
  • Product Form: Hardback
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Description

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.
About Joel E. Ross | Vincent K. Omachonu
Vincent K. Omachonu, Joel E. Ross

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