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Stephen George | Chris Thomas | Arnold Weimerskirch

Process Improvement and Quality Management in the Retail Industry

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€176.02
Title
A01=Arnold Weimerskirch
A01=Chris Thomas
A01=Stephen George
Author_Arnold Weimerskirch
Author_Chris Thomas
Author_Stephen George
baldrige
book
book focuses
Category=KJMV5
Category=KNP
chapter design
collection
companies
companys
employee
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction
examination
good
importance
leadership
malcolm
management
national quality
organization
processes
products
quality
several
suppliers
total

Product details

  • ISBN 9780471723233
  • Weight: 447g
  • Dimensions: 191 x 242mm
  • Publication Date: 10 Aug 2005
  • Publisher: John Wiley & Sons Inc
  • Publication City/Country: US
  • Product Form: Paperback
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Description
The authors of Process Improvement and Quality Management in the Retail Industry discuss quality management through the examination of several companies that won the esteemed Malcolm Baldrige National Quality Award. Authors George, Thomas, and Weimerskirch believe that Baldrige criteria define a management model because they provide one of the most comprehensive guides to understanding, assessing, controlling, and improving an organization for quality management. The authors also discuss many of the business-related problems of modern times, such as financial scandals, controversial social activism morale, and the impact of outsourcing to other countries. Overall, the book stresses the importance of good quality management to a company’s success.
About Arnold Weimerskirch | Chris Thomas | Stephen George

STEPHEN GEORGE is a writer and consultant from St. Louis Park, Minnesota. He has consulted with eleven companies that have applied for the Baldrige Award and/or State Quality Awards, five of which have won eight awards, including three Baldrige Awards. He is the author of The Baldrige Quality System, Uncommon Sense, and Total Quality Management: Strategies and Techniques Proven at Today's Most Successful Companiesn all published by Wiley.

CHRIS THOMAS is a professional writer. This is her sixth?textbook for John Wiley?& Sons.

ARNOLD WEIMERSKIRCH is Vice President of Corporate Quality at Honeywell, Inc. and former chairman of the panel of judges for the Malcolm Baldrige National Quality Award. He holds BS and MS engineering degrees from the University of Minnesota.