A01=Barrie G. Dale
A01=J.J. Plunkett
annual
Annual Sales Turnover
Author_Barrie G. Dale
Author_J.J. Plunkett
Case Study
Category=KJMQ
Category=KJMV1
Category=KJMV5
Collecting Quality Costs
collection
cost analysis
Cost Collectors
Cost Element
Cost Elements
Cost Report
costs
Da Ta
Data
defect prevention
elements
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
external
External Failure Costs
failure
Failure Costs
implementing quality cost systems
Internal Failure Costs
operational efficiency
process improvement
Qu Ali
qualify
Quality Assurance Department
Quality Cost
Quality Cost Data
Quality Cost Elements
Quality Cost Report
Quality Costing System
quality management systems
Relate Quality Costs
report
sales
TCO Model
Total Cost
Total Quality Costs
total quality management
turnover
Vendor Accreditation
Vice Versa
Product details
- ISBN 9780566082603
- Weight: 601g
- Dimensions: 156 x 234mm
- Publication Date: 19 Oct 1999
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track the causes and effects of the problem, enabling the working out of solutions using quality improvement teams, and then monitoring progress. As a technique in the introduction and development of TQM, quality costing is a powerful tool for enhancing a company’s effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.
Barrie G. Dale is the United Utilities Professor of Quality Management and Head of the Operations Management Group in the Manchester School of Management, UMIST, and also an Academician of the International Academy for Quality. He has been carrying out research into quality management for over 18 years and has produced 10 books and some 350 papers on the subject. J J Plunkett was formerly Total Quality Management Project Officer at UMIST.
