A01=William Roth
Author_William Roth
Back to Finish Up
Category=KJMQ
change resistance
Culture as the Culprit
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Feeling Our Way
Five Phases Plus Two
implementing systemic improvement strategies
International Paper
leadership engagement
Maintaining the Momentum
organizational learning
process optimization
Quality Improvement Cat
team dynamics
Teambuilding
total quality management
Product details
- ISBN 9781574442366
- Weight: 574g
- Dimensions: 152 x 229mm
- Publication Date: 18 Dec 1998
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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Quality improvement: it's an attractive concept on paper. So why do the vast majority of quality improvement efforts fail?
William Roth knows from experience: as a Ph.D in systems theory, an ex-corporate manager, a professor-and the designer (with the AQP) of a national program to deliver training for quality credentials in the systems approach. His belief: enduring quality improvement is an "all or nothing" situation-requiring a systemic approach, with all the key components and integrations in place and fully integrated right from the start.
Quality Improvement: A Systems Perspective explains the sometimes surprising historic roots of the quality improvement movement, and outlines the systems theory on which successful models must be built. Readers then gain access to the hands-on, nuts-and-bolts, how-to-get-it-done details of the five critical phases. Three case studies (two in industry, one in health care) support this traditional but currently shunned model.
Along with his unique unified view of quality improvement, Roth explains why it is shunned, and why alternative approaches usually do not produce the desired results. Key obstacles to success are directly identified-top-level management, local union leaders, management education. The ultimate culprit, though, is culture-to which Roth suggests how to move organizations in the right direction, from a systems perspective.
With one of the most comprehensive overviews of quality management essentials in one volume, Quality Improvement: A Systems Perspective balances theory and modeling with the details of real-life implementation and success.
