A01=Roger Swanson
advanced process analysis methods
Author_Roger Swanson
Category=KJMQ
continuous improvement
customer satisfaction measurement
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
process mapping techniques
quality improvement tools for organisations
seven management tools
team-based problem solving
Product details
- ISBN 9781884015595
- Weight: 510g
- Dimensions: 178 x 254mm
- Publication Date: 01 May 1995
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve processes in their organizations. The book offers experienced teams instruction on more advanced, less frequently used tools as well as provides detailed guidelines on the basic tools for newly formed teams.
The seven quality tools, seven management tools, and an additional 20 tools and techniques have also been incorporated into this title. Both the service and manufacturing industries and environments will find the applications useful. Each tool and technique includes sections that describe the tool, key points in using it, typical applications, an example, and steps in using the tool.
