A01=Joan E. Gebhardt
A01=Patrick L. Townsend
Assess Problem Areas
Author_Joan E. Gebhardt
Author_Patrick L. Townsend
Average Annual Impact
Baldrige Award
Baldrige Winners
Business Process
business process analysis
Category=KJMQ
comprehensive total quality implementation
Deming Prize
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Key Results Indicators
King George III
management science
Marine Corps Gazette
Monmouth Court House
Non-management Personnel
organizational behavior
participative leadership
Paul Revere
Powerful Data Management System
Quality Circles
Quality Committee
quality improvement theory
Quality Partnerships
Quality Slump
Quality Steering Committee
Quality Teams
Team Approach
Top Management Commitment
Total Service Quality
Transferable Job Skill
Uneven Support
Worcester County
workplace productivity methods
Product details
- ISBN 9781574442847
- Weight: 890g
- Dimensions: 156 x 234mm
- Publication Date: 03 Dec 1999
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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Done correctly, Total Quality Management (TQM) will increase your profits and preserve your resources, make your customers and employees happy, and it is the ethical thing to do. The key, of course, is to do it right. Unfortunately, when quality efforts fail to fulfill their potential, business leaders begin to doubt the efficacy of making the pursuit of quality a primary organizational priority.
The most consistent mistake: starting small and implementing only part of the plan. Examples of partial efforts ending in disappointment or disaster abound. As a result, the only thing "total" about TQM processes has been the level of frustration. Quality is Everybody's Business makes it possible for people at all levels of your organization to understand the underlying theory and the specific mechanics of continual improvement.
In an easy-to-read style, the book shows you how to untangle seemingly complex theory into guidelines for everyday managing and leading. The authors provide a comprehensive presentation of the practical details and the reasoning behind defining, implementing, and maintaining a 100% employee involvement process. Taken as a whole, the articles presented in this book address the theory and the practice of TQM in an integrated manner.
Once your customers experience quality, they will continue to look for the quality option. Done correctly, TQM can be defined and implemented in six-to-eight months - and that includes actively involving everyone on the payroll in the process and seeing positive bottom line results virtually immediately. Whether your organization has a TQM process in place or is just beginning to implement one, Quality is Everybody's Business gives you the tools to make it a complete quality process.
Patrick L. Townsend, Joan E. Gebhardt
