Home » Quality Standards for Highly Effective Government
Product Image

Quality Standards for Highly Effective Government

Richard Mallory
€44.99
Quantity:
In stock with our UK publisher. 14-28 days
Delivery/Collection within 10-20 working days
14 days return policy Shipping & Delivery
A01=Richard E. Mallory
A01=Richard Mallory
activity
Age Group_Uncategorized
Age Group_Uncategorized
agencies
Anger Communities
audit frameworks
auditable
auditable standards implementation guide
Author_Richard E. Mallory
Author_Richard Mallory
automatic-update
Baldrige Performance Excellence Program
Business Case
Business Process
Business Process Review
Category1=Non-Fiction
Category=JPHC
Category=KJMB
Category=KJMQ
Category=KJMV5
consensus building
COP=United Kingdom
cqi
Delivery_Delivery within 10-20 working days
End Incentives
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
government accountability metrics
group
Higher Level Management Systems
Initial Standardization
ISO Certification
ISO Process Certification
Language_English
management
Nelson Mandela
PA=Available
Pay For Performance
Practice Operational Plan
Price_€20 to €50
principal
Principal Activity Group
process
Process Flowchart
process improvement
Process Management Standard
Program Office Managers
Project Management Office Managers
PS=Active
public administration theory
Quality Improvement Techniques
Quality Management Practices
quality management systems
Richard E. Mallory
science
softlaunch
South African Prison
Structured System Management
system
System Management Standard
System Operational Plan
Vice Versa

Product details

  • ISBN 9781138482395
  • Weight: 294g
  • Dimensions: 156 x 234mm
  • Publication Date: 11 Apr 2018
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
  • Language: English
Secure checkout Fast Shipping Easy returns
Description

Quality Standards for Highly Effective Government, Second Edition establishes a "new normal" in government that will ultimately reinvent the practice of democratic government. The principal catalyst for this change will be the adoption of auditable quality standards within every government entity—based on efficiency, effectiveness, and delivered value. Conventional wisdom says that government is not efficient and not effective – but, we are still unsure what works and what is broken in government, where to find some common sense, and where to start to fix it.

The problem sounds huge, but the solution is not all that difficult. Quality science can provide a structure for efficiency and effectiveness, democratic institutions can create consensus goals, and auditable standards can show where these issues exist and to what degree. In addition, it can drive change where it must happen, because if you can measure it, you can manage it.

Auditable quality standards can make these unknowns highly visible and offer a clear scorecard that anyone can follow. They can provide holistic and thorough measurements because they will align with the unique roles and responsibilities at three fundamental levels of leadership in government: (1) Work unit supervisors and managers at the "front line" of government service; (2) chief executives, department directors, and their deputies as "Executive Management" of government agencies, and (3) elected top leadership, as those key officials must define the priorities, outcomes, programs, and budgets.

This book proposes that a focus on efficiency and effectiveness, combined with its defined value, provides the foundation of effective government, and of its audit standard.

In this book, you will learn four necessary strategies that will support the use of these standards including:

  • Creating an imperative for consensus

  • Ending incentives for building bureaucracy

  • Building a safety net for champions of efficiency

  • Making elected representatives accountable for results

This book presents the methods necessary to measure and improve the quality of organizational systems in government, across the board, and on a sustained basis to achieve value, efficiency, and effectiveness -- It is the manifesto and map for government’s future.
About Richard E. Mallory | Richard Mallory
Richard Mallory, MM, PMP is a principal consultant and Senior Project Manager in government practice for CPS HR Consulting of Sacramento, CA. He is the immediate past Chairman of the American Society for Quality Government Division (2013-2015), and currently chairs its Center for Auditable Quality Standards in Government. Mallory has unique knowledge of government operations obtained as a consultant to hundreds of jurisdictions and agencies around the United States, and as a former Director of the California Department of Housing and Community Development (1997-1998) and the California-Nevada State Director for the U.S. Department of Agriculture (1986-1993). Mallory is a seven-time Examiner for the Baldrige Quality Award, six times for the California State Award and once at the National level. Mallory is author of Quality Standards for Highly Effective Government, and Management Strategy: Creating Excellent Organizations. He holds a Master’s Degree in Management and is a Certified Project Management Professional.

More from this author