Resolving Personal and Organizational Conflict
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A01=Joan Goldsmith
A01=Kenneth Cloke
Author_Joan Goldsmith
Author_Kenneth Cloke
Category=GTU
Category=JMJ
centers
conflict
context
dispute
eq_bestseller
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
eq_society-politics
heart
individuals
innovative
interests
lao tse
law
lies
narrative
organizational conflict
people
personal
resolution
stories
structural approach
subtle
time
words
Product details
- ISBN 9780787950606
- Weight: 454g
- Dimensions: 162 x 238mm
- Publication Date: 30 Aug 2000
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Hardback
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Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.
KENNETH CLOKE is a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts. JOAN GOLDSMITH is a management consultant and educator specializing in leadership development, organizational change, conflict resolution, and team building.Cloke and Goldsmith are the authors of Resolving Conflicts at Work and the forthcoming Mediating Dangerously, both from Jossey-Bass.
