Product details
- ISBN 9781041262985
- Weight: 360g
- Dimensions: 152 x 229mm
- Publication Date: 19 Mar 2026
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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A call to lead with empathy, this book redefines what transformation means in the age of artificial intelligence. Where most organizations still chase automation and efficiency, Kristin Milchanowski, PhD, reveals a deeper truth: intelligence is not a tool. It is infrastructure. Cutting through the hype and ambiguity that surrounds AI, she bridges the gap between technological deployment and meaningful transformation.
Through 43 governing principles, Milchanowski demonstrates how AI agents can reshape decisions, orchestrate resources, and embed permanence into complex enterprises. She introduces two transformative metrics that quantify how well institutions integrate intelligent systems into their workflows and governance. Drawing from global leadership experience, Milchanowski argues that innovation without empathy is merely efficiency without trust. True intelligence must be earned through ethical design, transparent implementation, and human-centered leadership. With precision and moral clarity, she shows how organizations can move from pilots to permanence, from experiments to ecosystems. The real return, Milchanowski concludes, is measured not in algorithms, but in the trust we build, the empathy we embed, and the promises we keep.
This book is written for senior executives, transformation leaders, policymakers, and technologists who are navigating the frontier of AI adoption, as well as MBA, AI strategy, and leadership students.
Dr. Kristin L. Milchanowski is a force in global AI and quantum leadership and serves as the chief AI and data officer at BMO Financial Group. With a PhD in decision sciences and post-graduate AI studies from the University of Oxford, she now teaches AI as an associate fellow within the Saïd Business School. She has architected AI strategies that fight illicit finance, elevate digital ecosystems, and redefine innovation. Milchanowski previously held roles at EY, Morgan Stanley, and JP Morgan and was formerly an advisory board member of Automobili Lamborghini.
