A32=Elizabeth L. Petrun
A32=Holly A. Roberts
A32=Jessica Rick
A32=Laura C. Farrell
A32=Nigel Haarstad
A32=Robert S. Littlefield
A32=Shalindra Rathnasinghe
A32=Tara B. Freed
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B01=Robert Littlefield
B01=Timothy L. Sellnow
Category1=Non-Fiction
Category=GTC
Category=JBCT
Category=JFD
COP=United States
Delivery_Delivery within 10-20 working days
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International and Global Communication
Language_English
Media and Society
PA=Available
Price_€20 to €50
PS=Active
Public Relations
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Product details
- ISBN 9781498517911
- Weight: 249g
- Dimensions: 150 x 231mm
- Publication Date: 07 Aug 2017
- Publisher: Bloomsbury Publishing Plc
- Publication City/Country: US
- Product Form: Paperback
- Language: English
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Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation.Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow’s approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.
Robert S. Littlefield is professor in the Department of Communication at North Dakota State University.
Timothy L. Sellnow is professor in the Nicholson School of Communication at the University of Central Florida.
