Service Quality in Leisure, Events, Tourism and Sport
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A01=Carley Sutton
A01=Christine Williams
A01=John Buswell
A01=Keith Donne
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Author_Carley Sutton
Author_Christine Williams
Author_John Buswell
Author_Keith Donne
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Category1=Non-Fiction
Category=KJM
Category=KNS
Category=KNSG
Category=KNSJ
Category=KNSP
COP=United Kingdom
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Language_English
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Price_€20 to €50
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Product details
- ISBN 9781780645452
- Weight: 877g
- Dimensions: 172 x 246mm
- Publication Date: 20 Dec 2016
- Publisher: CABI Publishing
- Publication City/Country: GB
- Product Form: Paperback
- Language: English
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Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
