A01=Pauline Rowson
Author_Pauline Rowson
business
Category=KJSU
customer relations
Customer service
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Product details
- ISBN 9781854584823
- Weight: 240g
- Dimensions: 138 x 214mm
- Publication Date: 01 Aug 2009
- Publisher: Hodder & Stoughton
- Publication City/Country: GB
- Product Form: Paperback
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Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more.
An accomplished conference speaker, Pauline Rowson ran her own Marketing, Training and PR Company, and has helped countless organisations to improve their customer service skills. She is the author of several business and motivational books. Her books are sold around the world and have been translated into several languages.
