A01=Stephen Coscia
advanced call center stress coping methods
Author_Stephen Coscia
call
Call Center
Call Center Managers
Call Center Professional
Call Center Technology
Category=KJMV2
Category=KJS
Category=KJSU
Category=UB
Category=UT
Category=UY
Category=VFJS
center
Chronic
Conscious Incompetence
CSR
Current Account Balance
customer
customer interaction strategies
Customer Service Professionals
Customers Vent
Daily Stressful Events
Difficult Calls
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francis
handling
Industry Trade Magazines
irate
Irate Customer
IVR System
Left Hand Writing
Linda King
occupational stress management
Portal's Buyers
Post Mark Date
pragmatic response techniques
professional
professionals
Recent Technological Advancements
Sensitive Respondents
service
stress reduction for professionals
taylor
telephone communication skills
Unconscious Competence
Unconscious Incompetence
White Blood Cell
Wo
workplace emotional regulation
Product details
- ISBN 9781138412231
- Weight: 453g
- Dimensions: 152 x 229mm
- Publication Date: 27 Jul 2017
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work ;
Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.
