A01=Christian N. Madu
A01=Christine N. Madu
Age Group_Uncategorized
Age Group_Uncategorized
Author_Christian N. Madu
Author_Christine N. Madu
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Category1=Non-Fiction
Category=KJMQ
Category=KJMV5
COP=United States
Delivery_Delivery within 10-20 working days
eq_bestseller
eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Language_English
PA=In stock
Price_€50 to €100
PS=Active
softlaunch
Product details
- ISBN 9781641139045
- Weight: 397g
- Dimensions: 156 x 234mm
- Publication Date: 09 Dec 2019
- Publisher: Emerald Publishing Inc
- Publication City/Country: US
- Product Form: Hardback
- Language: English
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Quality function deployment (QFD) is an effective tool to help organizations to become more competitive by designing their products and services to satisfy customers’ requirements. This book is precise and direct and focuses on the key issues in building the House of Quality otherwise known as Quality Function Deployment (QFD). By reading this book, the manager understands how to solicit customer requirement information, how design requirements are matched to customer requirements, how priorities of customer needs are established, and how activities are benchmarked. Furthermore, this new edition expands the topic to include process change initiatives on the premise that QFD cannot be achieved if the organization itself is not transformed to achieve customer satisfaction. The manager is guided on how to solve critical problems to achieve customer satisfaction. The book guides the reader to understand how companywide quality activities are related to QFD. This association is often lacking in other presentations that treat QFD as if it is independent of other quality efforts, such as process change initiative. The book will therefore include information on related quality initiatives such as:
• Identification of customer needs
• Benchmarking & re-engineering
• Strategic planning
• Quality assurance
• Stakeholder teams
• Cost control & productivity improvement
• Six sigma
• Process change initiative
Christian N. Madu, Pace University, USA; University of Nigeria, Nsukka
