A01=James T. Ziegenfuss
A01=Patricia O'Rourke
A01=Patricia O’Rourke
Age Group_Uncategorized
Age Group_Uncategorized
Author_James T. Ziegenfuss
Author_Patricia O'Rourke
Author_Patricia O’Rourke
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Category1=Non-Fiction
Category=KJMV2
COP=United States
Delivery_Delivery within 10-20 working days
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eq_business-finance-law
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Jr.
Language_English
NC
PA=Available
Price_€20 to €50
PS=Active
softlaunch
technology
Product details
- ISBN 9780786448968
- Weight: 295g
- Dimensions: 152 x 229mm
- Publication Date: 30 Dec 2010
- Publisher: McFarland & Co Inc
- Publication City/Country: US
- Product Form: Paperback
- Language: English
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Public and private organizations can benefit from the creation and implementation of an ombudsman program designed to problem-solve at the organizational level. This timely book presents the ombudsman in concept and in practice, offering full design and operational details from start-up to key activities and roles, as well as the benefits for the top executives, the employees and the customers. Case studies from numerous fields are examined to illustrate how a strong ombudsman program is vital to avoiding litigation, resolving conflicts and assisting management.
James T. Ziegenfuss, Jr., a management professor at Penn State University and an active adviser to public and private organizations, is the author of 13 books and more than 150 articles. Patricia O’Rourke was a patient ombudsman at McGill University Health Centre for 30 years and teaches courses on alternative health care and healing at Concordia University in Montreal, Quebec.
