A01=Anne Seibold Drapeau
A01=Robert M. Galford
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Age Group_Uncategorized
Author_Anne Seibold Drapeau
Author_Robert M. Galford
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better business
books for managers
books for supervisors
business books
business practices
Category1=Non-Fiction
Category=KJ
COP=United States
Delivery_Delivery within 10-20 working days
employee trust
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eq_business-finance-law
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Harvard Business Review
how to be a better manager
how to build a business
how to build trust at work
Kellogg Graduate School of Management
Language_English
PA=Available
Price_€10 to €20
PS=Active
softlaunch
team building
types of trust
Product details
- ISBN 9780743235402
- Weight: 350g
- Dimensions: 152 x 229mm
- Publication Date: 02 Apr 2011
- Publisher: Atria Books
- Publication City/Country: US
- Product Form: Paperback
- Language: English
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Any good manager feels an intuitive need to build trust inside his or her company and among employees. Self-improvement is an integral part of creating a trust-building climate and current books on leadership and corporate issues understate the importance of this element. Developing further the ideas in THE TRUSTED ADVISOR, the authors move from discussing how managers can make themselves and their company trustworthy to clients and customers to how they can build trust within an organization, between manager and colleagues, bosses, and employees. Instead of focusing on Business to Business, The Trusted Leader deals with building internal, managerial and organizational trust. The authors parse the different kinds of trust, give diagnostic ways to determine whether trust is missing and where it needs to be supplemented, and ways to restore trust when it has been betrayed. The book will contain numerous exercises and quizzes, as well as formulas that quantify the economies of trust and show its importance in an organization. Stories of managers and employees working through issues of trust in many different real-life situations cover many different corporate situations and scenarios (acquisitions, slowdowns, and internal and external crises), making this the most complete guide on the subject for managers.
Robert M. Galford is currently a Managing Partner of the Center for Executive Development in Cambridge, Massachusetts, and was formerly the executive vice president and chief people officer of Digitas, Inc., a leading Internet professional services firm with over 1,400 employees. He taught for many years on executive programs at the Columbia Graduate School of Business and the Kellogg Graduate School of Management at Northwestern University, in addition to consulting to professional services firms, technology companies, and financial institutions. Rob has lived and worked in both Western Europe and North America as a vice president of The MAC Group and its successor firm, Gemini Consulting. He has practiced law with the international firm of Curtis, Mallet-Prevost, Colt & Mosle in New York and Washington, and has also worked in investment management for Citicorp. Rob's writing and commentaries on management have been published in the Boston Globe and he is a three-time contributor to the Harvard Business Review. He currently sits on the boards of directors of Forrester Research, Inc., and Access Data Corporation. He also hosts the business video Talk About Change! with the popular cartoon character Dilbert.
