Total Quality in Managing Human Resources
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A01=Diana Furr
A01=Joe Petrick
advanced total quality human resources management
ASQC Quality Press
Author_Diana Furr
Author_Joe Petrick
Business Process
Business Process Status
Category=KJMV2
Chief Hr Officer
culture
Customer Attributes
Cycle Time
Cycle Time Technology
Diana S. Furr
employee engagement strategies
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
ethical
Ethical Work Culture
Extra-role Employee Behavior
HR analytics methods
Hr Practitioner
Hr Professional
Joseph A. Petrick
organizational change management
PDS
performance measurement tools
process improvement frameworks
Psychological Contract
Psychological Contract Violation
Quadrant Iii
Total Customer Satisfaction
Total Quality
Total Quality Approach
Total Quality Business
Total Quality Hr
Total Quality Implementation
Total Quality Organization
Total Quality Performance
Total Quality Strategy
Vertical Forward Integration
work
workforce optimization
Product details
- ISBN 9781884015243
- Weight: 680g
- Dimensions: 152 x 229mm
- Publication Date: 01 May 1995
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence.
The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century.
In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.
