Total Quality in the Construction Supply Chain
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A01=John S Oakland
A01=Marton Marosszeky
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Author_John Oakland
Author_John S Oakland
Author_Marton Marosszeky
balanced scorecard
Baldrige National Quality
Builder's Approach
Builder’s Approach
Business Excellence
Business Processes
Category=KJMQ
Category=KJMV8
Category=KNJC
construction project management
Construction Supply Chain
continuous
continuous improvement in construction
control
critical
Cusum Chart
Cycle Time
EFQM Excellence Model
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
factor
Fundamental Interpersonal Relations Orientation
Good Quality Management System
HK.
human resource development
improvement
Job Functions
Kaizen Teams
Key Performance Results
management
MBTI Preference
organisational culture change
Peer Assessment
Performance Appraisal
process
Process Classification Framework
process improvement strategies
Process Management Teams
Process Re-engineering
QFD Team
Quality Management System Standards
Reviewing Quality Management Systems
self-assessment frameworks
statistical
success
system
TQM Model
Product details
- ISBN 9780750661850
- Weight: 1000g
- Dimensions: 174 x 246mm
- Publication Date: 18 Jan 2006
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Paperback
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Organizations in the construction industry struggle with three key issues: quality management or better meeting customer expectations, supply chain management or more effectively working with suppliers to provide a seamless service to customers, and knowledge management, the challenge of learning between collaborating organisations and between people working on similar projects around the world. Excellence in these key aspects of business is the hallmark of great companies.
This book tackles each of these themes, demonstrating their significance as strategic concepts for the construction sector and illustrating how development goals in each of the areas can be met. To be successful Total Quality has to impact on the organisation’s Performance, which should be measured on a “balanced scorecard”, including the results from the customer. This can be achieved through good Planning and improvements in Processes through involvement of the People. These 4Ps combine with the 4Cs – Customer, Culture, Communication and Commitment to provide a model for implementing total quality into construction.
The book brings together, within this consistent theoretical framework, international case studies from all areas of the construction industry. These include examples as diverse as quarrying, construction, design, real estate, land development and regulatory agencies, drawn from the UK, USA, Hong Kong, Singapore Australia and Japan. Through these the authors demonstrate how a total quality or business excellence strategy can be applied in all activities in the construction supply chain to achieve world-class performance.
Written by two of the world's leading experts, in a logical and very practical style, Total Quality in the Construction Supply Chain offers students and others new to the subject a clearly structured introduction to the concept of quality in the industry, while offering help and guidance to the most experienced professionals. The book should also appeal to people from all areas of the building and construction sector in any country.
