A01=Barrie G. Dale
A01=Heather Bunney
advancement
approach relevant
Author_Barrie G. Dale
Author_Heather Bunney
authors
balanced
case studies
Category=KJMQ
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_nobargain
eq_non-fiction
explores
guide
guides readers
gurus
industrial
influence
introduction
issues
key
practical
quality
simple
style
theory
tools
total
tqm
uptodate
Product details
- ISBN 9780631195771
- Weight: 540g
- Dimensions: 173 x 246mm
- Publication Date: 23 Aug 1999
- Publisher: John Wiley and Sons Ltd
- Publication City/Country: GB
- Product Form: Paperback
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This practical text provides an up-to-date guide to the introduction, development and advancement of TQM. Unlike other texts it combines theory, practice and empirical research to explore the key issues and concepts relevant to both students and practising managers.
Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester
