Total Quality Service
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€179.80
A01=D.H. Stamatis
Atm Service
Author_D.H. Stamatis
Category=KJMQ
Category=KJMV5
Category=KJSU
Certifiable Standards
conflict resolution
Control Chart
customer service program
Cycle Time
Defining Quality Service
Deming principles
Design Change Control
employee empowerment
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eq_business-finance-law
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Exchange Rate Trends
Follow
ISO 9000 standards
ISO Quality Standard
Job Functions
Key Quality Characteristics
Low Cost Conflict
Low Customer Contact
Negative Organization
organizational excellence
Pastrami Sandwich
Performance Assessment
process variation analysis
QIT
QMS
QMS Implementation
Quality Control Specification
Quality Function Deployment
Quality Service Organizations
Quality System Structure
service operations management strategies
service performance standards
Taguchi's Strategy
Taguchi’s Strategy
team-based quality improvement
Total Quality Service
total quality service implementation strategy
Product details
- ISBN 9781884015830
- Weight: 620g
- Dimensions: 152 x 229mm
- Publication Date: 01 Aug 1995
- Publisher: Taylor & Francis Inc
- Publication City/Country: US
- Product Form: Hardback
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Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.
What then is TQS? In the simplest terms, it is the true commitment to operationalizing the concept of customer focus, establishing service performance standards, measuring performance against benchmarks, recognizing and rewarding exemplary behavior, and maintaining enthusiasm for the customer at all times.
Companies that do not provide quality service not only won't compete-they won't exist. Let Total Quality Service put you and your employees on the cutting edge of customer satisfaction.
