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Toward Responsible Service Management

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Corporate Social Responsibility
Digital Technologies
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Ethical Concerns
Management Process
Socio-Economic Impacts
Sustainable Development

Product details

  • ISBN 9781802629644
  • Weight: 446g
  • Dimensions: 152 x 229mm
  • Publication Date: 27 Oct 2025
  • Publisher: Emerald Publishing Limited
  • Publication City/Country: GB
  • Product Form: Hardback
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Description

Toward Responsible Service Management: AI and Digital Transformation in Action advances service management concepts by providing a platform for initiating critical debates grounded in pertinent industry cases. It proposes new theoretical and practical implications aimed at service providers, policymakers, educators, and students.

Analysing the drivers and barriers of responsible service management, Hesam Olya brings together a global range of perspectives from researchers and industry experts. The book reflects on how service developments can enhance efficiency and financial performance, while also acknowledging the human dimension of management and the need to responsibly uphold individual rights, including safety, privacy, and ethical concerns.

Chapters critically discuss the impacts of digital transformation and the associated challenges in this field, addressing topics such as the enablers and barriers of responsible service management, the dark sides of digital technologies, the human element in digital services, and responsible artificial intelligence.
About

Hesam Olya is Full Professor, Chair, and Head of Marketing at Sheffield University Management School, University of Sheffield, UK. His current research focuses on digital sustainability.