Understanding, Managing and Implementing Quality
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€248.00
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business
Business Excellence
Business Processes
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continuous improvement strategies
Control Charts
EFQM Excellence Model
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excellence
healthcare service evaluation
higher education quality assurance
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management
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national
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organisational quality improvement
Police Force
Police Service
Postwar
process optimisation
Pub Managers
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QFD Activity
QFD Study
quality audit techniques
Quality Management Initiatives
RBR
Self-assessment Frameworks
strategic quality management case studies
Sussex Police
system
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TQM Failure
TQM Implementation
TQM Initiative
TQM Model
TQM Programme
UK HEIs
Product details
- ISBN 9780415222716
- Weight: 544g
- Dimensions: 156 x 234mm
- Publication Date: 20 Dec 2001
- Publisher: Taylor & Francis Ltd
- Publication City/Country: GB
- Product Form: Hardback
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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
