A01=Bea Northcott
A01=Janette Helm
addresses
approach
Author_Bea Northcott
Author_Janette Helm
become
book
care
Category=MBN
Category=MBPM
company
departments
employee
eq_isMigrated=1
eq_nobargain
guidelines
many health
organizations
patients
performance
retention
strategies
three
unique
watchwords
Product details
- ISBN 9780787955373
- Weight: 454g
- Dimensions: 160 x 233mm
- Publication Date: 12 Apr 2000
- Publisher: John Wiley & Sons Inc
- Publication City/Country: US
- Product Form: Hardback
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An AHA Press/Jossey-Bass Resource
Untapped Options is an invaluable resource for health care leaderswho want to help their organizations succeed. Bea Northcott andJanette Helm, experts in the field of health care management, havecreated a practical approach that explores how human resources andmarketing managers can combine forces and work together to createmission, vision, and values statements that will drive a commonstrategy to organizational excellence. Step-by-step, Northcott andHelm show how to implement this innovative approach that, once inplace, will contain costs, bolster employee satisfaction andproductivity, and increase customer satisfaction.
Untapped Options is an invaluable resource for health care leaderswho want to help their organizations succeed. Bea Northcott andJanette Helm, experts in the field of health care management, havecreated a practical approach that explores how human resources andmarketing managers can combine forces and work together to createmission, vision, and values statements that will drive a commonstrategy to organizational excellence. Step-by-step, Northcott andHelm show how to implement this innovative approach that, once inplace, will contain costs, bolster employee satisfaction andproductivity, and increase customer satisfaction.
BEA NORTHCOTT is president of Triple Impact, a consulting firm in Franklin, Indiana.
JANETTE HELM is an organizational consultant at St. Vincent Hospitals and Health Services in Indianapolis.
