Value-Driven IT Management

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A01=Iain Aitken
Author_Iain Aitken
balanced
benefit realisation analysis
business
Business Cases
Business Performance Target
case
Category=KJM
Category=UY
CIO
commercial behaviour modelling
corporate governance frameworks
cost
Cost Centre Manager
Cost Driver Analysis
Cost Efficiency Improvement
Cost Reduction Opportunity
efficiency
eq_bestseller
eq_business-finance-law
eq_computing
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
ESP
Function Cost Efficiency
Function Point
Function Point Counting
Function Point Metrics
improvement
internal IT function transformation
Internal Service Provider
IT investment evaluation
level
Market Pricing Model
non-IT Managers
Opportunity Identification Process
Optimizing Cost Efficiency
organisational change management
Positive ROI
Project Business Cases
SAM Model
scorecard
senior
Senior Business Management
service
SLA Target
Solve World Poverty
Support Staff Productivity
technology project alignment
Transfer Charging

Product details

  • ISBN 9780750659253
  • Weight: 770g
  • Dimensions: 174 x 246mm
  • Publication Date: 15 Apr 2003
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: GB
  • Product Form: Hardback
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Value-Driven IT Management explains how huge sums are wasted by companies (and governments) on poorly aligned, poorly justified and poorly managed IT projects based on 'wishful thinking' cost and benefit assumptions and that even 'successful' projects rarely seem to realise the benefits promised.

The author contends that the root cause of the disappointment and disillusion often found in senior management with the value extracted from its IT investments is a complacent corporate culture that can actually foster uncommercial behaviours in both users and internal suppliers of IT solutions.

The author sets out a detailed, pragmatic framework for commercialising the internal IT Function and measuring its value to the business. This is not to be achieved by deploying conventional IT best practices or by making the IT Function look like an external service provider. Instead the author proposes that the IT Function should transform its value to the business by embracing a small set of best value practices that will engender more commercial behaviours in both IT staff and users and will focus the IT Function's energies on delivering successful business outcomes that will win the respect of senior management.

Iain Aitken is the Managing Director of Iambic Consulting Ltd. He entered the IT industry directly after obtaining his degree in Computer Science from Edinburgh University and now has 27 years of experience in the industry, including 17 years working as a management consultant with the 'Big 5' consultancy firms. His key consultancy clients over the years have included Marks & Spencer, J Sainsbury, Reuters, The Royal Mail, Barclays Bank, Cable & Wireless, and Lloyds of London. He has published a number of articles in the national and computer press on various topics IT topics and has spoken at numerous conferences and seminars in Britain and abroad, principally on the topics of IT value, benchmarking, and control. He has specialised in the performance improvement of large IT functions, whether that be by reducing costs, improving quality, improving productivity, or enhancing the value.

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