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Value Stream Management for the Lean Office

Don Tapping | Tom Shuker
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A01=Don Tapping
A01=Tom Shuker
administrative process redesign
Author_Don Tapping
Author_Tom Shuker
Category=KJ
Continuous Flow Phase
core
Core Implementation Team
current
Current State Map
Customer Service Supervisor
Cycle Time
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eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
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future
Future State Map
Heijunka Box
implementation
Kaizen Events
Kaizen Plan
Kanban Cards
lean assessment tools
Lean Measurables
lean methodology for office processes
Lean Office
Lean Transformation
map
Meet Takt Time
office process mapping
Queue Time
Safety Resources
Sales Mail
service operations management
Standardized Work Chart
Standardized Work Combination Sheet
state
Stream Management
takt
Takt Time
team
time
Total Cycle Time
Total Employee Involvement
waste elimination strategies
White Board
work
Work Area Design
workflow efficiency improvement

Product details

  • ISBN 9781563272462
  • Weight: 514g
  • Dimensions: 210 x 280mm
  • Publication Date: 20 Feb 2003
  • Publisher: Taylor & Francis Inc
  • Publication City/Country: US
  • Product Form: Paperback
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Description

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

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