What's Your Problem? Identifying and Solving the Five Types of Process Problems

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A01=Kicab Castaneda-Mendez
Author_Kicab Castaneda-Mendez
Baseline Performance
Category=KJMV5
Class Length
Critical Thinking Question
Current Process Performance
Cycle Time
defect reduction strategies
Delay Defect
Delay Occurrence
Delay Problem
Desired Process Performance
Document Deliverables
eq_bestseller
eq_business-finance-law
eq_isMigrated=1
eq_isMigrated=2
eq_nobargain
eq_non-fiction
Improved Process Performance
industrial engineering methods
Key Words
Lean
Lean Six Sigma training
Loan Document
LSL USL
Meet Customer Requirements
NVA Action
Output Units
Problem Type
Process Improvement
process improvement education
Process Performance
process problem classification guide
Process Problems
root cause analysis
scientific problem solving
Single Output Units
Six Sigma
Solving Process Problems
Suboptimality Problem
USL
Wo

Product details

  • ISBN 9781466552692
  • Weight: 408g
  • Dimensions: 178 x 254mm
  • Publication Date: 14 Nov 2012
  • Publisher: Taylor & Francis Inc
  • Publication City/Country: US
  • Product Form: Paperback
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Typically, root cause analysis is taught by explaining a variety of tools that require users to gain considerable experience before being able to apply them correctly in the proper settings. What's Your Problem? Identifying and Solving the Five Types of Process Problems simplifies process problem solving and outlines specific techniques to help you identify the various types of process problems and solve them effectively and efficiently.

Arguing that there are only five types of process problems, the book explains that the Six Sigma methodology—define, measure, analyze, improve, control (DMAIC)—can be vastly simplified for learning, applying, teaching, and mentoring. It identifies the five types of process problems and describes how to solve them using a three-step procedure:

  • Identify the type of problem
  • Find the root cause
  • Address the root cause

Describing how to maximize ROI for Lean Six Sigma initiatives, the book:

  • Facilitates the application of Lean and Six Sigma principles to both self-learning and teaching others process improvement
  • Presents time-tested methods to help you reduce start-to-finish improvement/project times
  • Identifies techniques that can shorten the time it takes to complete projects, reduce documentation of projects, and increase overall understanding of your projects

Outlining proven approaches for seamlessly integrating Lean and Six Sigma methodologies with learning and teaching process improvement, the book will help to improve your courses so that participants acquire essential skills quicker and at lower costs. For the self-initiated, this book will get you identifying and solving the two most common process problems within hours, rather than days or weeks.

Kicab Castaneda-Mendez is a business and process improvement professional with 30 years experience as an internal and external consultant to manufacturing, service, healthcare, government, and nonprofit organizations from 21 industries on five continents. He has authored two books and more than 35 articles, spoken at more than 25 conferences, and given more than 50 conference workshops on theory, tools, and applications on achieving performance excellence. He has taught several thousand people at every level from hourly to CEOs and has helped improve processes in the supply chain (marketing, vendors, R&D, engineering, QA/RA, manufacturing, sales), support functions (logistics, HR, IT, legal, finance), and management. He is a three-year Baldrige examiner and five-year Connecticut Award for Excellence senior examiner and trainer. Castaneda-Mendez is a GE-certified Master Black Belt, MBB/BB/GB trainer, and facilitator. He has two master’s degrees (statistics and mathematics), a triple major bachelor’s degree (mathematics, philosophy, and psychology), and a permanent Secondary teaching Certificate (mathematics) all from The University of Michigan.

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