Six Steps to Customer Happiness
Regular price
€15.99
Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the satisfaction they require and also highlights best and worst practice by focusing on specific companies. Instructive and helpful, learn from your mistakes and put into practice long term measures to benefit your business.
Mark Price joined the John Lewis Partnership in 1982 as a graduate trainee and had numerous roles during his 34 years with the organisation. He spent 17 years on the board of Waitrose, becoming Managing Director in April 2007, holding this post until March 2016. He was also Deputy Chairman of the John Lewis Partnership from 2013 to 2016. Mark was Chair of Business in the Community from 2011 until 2015, and Chair of The Prince's Countryside Fund from 2010 until 2016. In 2018 he was made Chair of Fairtrade Foundation's Board of Trustees. He founded Engaging Works in 2017. In 2016 he was made a Life Peer and a member of the House of Lords. He also joined the Government as the Minister of State for Trade and Investment until 2017. He was appointed a Commander of the Royal Victorian Order in 2014.