Customer Services

Do the people in your world know you’re FOR them?In our world today, people are often known more for what they are against than what they are for. ...

Although the female movement is interwoven into our social world and people preach “girl power,” brand experience expert Katie Mares has seen that ...

Find your company’s niche in the marketplace when you discover what your customers want, need, and can afford--and then give it to them!Too often, ...

Shortlisted for the Judges’ Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions it’s more essential than ...

Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed ou...

Land your next customer with total confidence you’ll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old proble...

How do you know---with certainty---that your business is as profitable as it could be? Don’t put this book down until you’ve earned all the profits...

Much of the learning, skills and perspective people of all ages need to succeed long-term in their careers is not found in data on the Internet, bu...

Most people fail to see the correlation between “business” and “brains.” For Yitzchok Saftlas, master of marketing, it seems readily transparent. ...

Dr. Rich has been featured on ABC, NBC, CBS, & FOX "The Smile Prescription" isn’t just a book to read, it’s a Smile Prescription to take and ma...

The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity y...

RockStar Service, Rockstar Profits reveals a new, fast, easy way to increase revenues, grow a business, and create loyal customers for life. Imagin...

The Amazing Troll-Man is a collection of hilarious exchanges between one man with a mission to make us laugh and unsuspecting Facebook users with p...

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their custome...

Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and eng...

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections i...

The ability to look after your customers is crucial to anyone who wants to advance their career.Written by Di McLanachan, a leading expert on custo...

CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers a...

Bridget Brennan, CEO of Female Factor, shows readers how to beat competitors and grow overall market share by applying the fundamentals of creating...

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and ...

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering serv...