Dealing With Difficult People (Collins Business Secrets)

The tricks that experts and top professionals use to overcome difficult people.

Get results fast with this quick, easy guide to the fundamentals of Dealing with Difficult People
Includes how to:
Understand the different types of troublemakers
Stay calm and firm when other people cant
Deal with difficult bosses, direct reports, and colleagues
Create win-win scenarios
Develop productive relationships with people you dont like