Essentials of Quality with Cases and Experiential Exercises

QM & SQC students typically face challenging first and second term courses and quantitative, intimidating texts.  Thoroughly tested and used by students and proven to help students taking the American Society for Qualitys Certified Quality Improvement Associate exam, Essentials of Quality is highly accessible, experiential, and unique in its coverage of current QM topics, from creative and innovative improvements and approaches to todays economic environment to ways of developing metrics for measuring and evaluating programs.

Vic Sower, a Senior Member of the American Society for Quality and is Certified as a Quality Engineer (CQE), has co-authored three other books, published more than 50 journal articles, and has both taught and worked in operations management for the last 18 years.