Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model

Name: Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Brand: SAGE Publications Inc
SKU: 9781506303376
Price: 39.59 EUR
Availability: InStock

★★★★★

English

By (author): Brian Douglas Fitch

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

Identify and master emotions
Master the story
Promote positive behavior
Achieve Rapport
Control your response
Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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Product Details

Weight: 240g
Dimensions: 152 x 228mm
Publication Date: 05 Nov 2015
Publisher: SAGE Publications Inc
Publication City/Country: United States
Language: English
ISBN13: 9781506303376

About Brian Douglas Fitch

Brian D. Fitch PhD is an adjunct professor of criminal justice at California State University Fullerton. Dr. Fitch served for 34 years with the Los Angeles County Sheriffs Department before retiring as a lieutenant. He has worked assignments in field operations narcotics forgery and fraud advanced officer training professional development custody and correctional services. Dr. Fitch has trained more than 10000 law enforcement officers throughout the United States as well as internationally in Canada Oman Qatar Saudi Arabia and the United Arab Emirates in leadership decision making and communication skills. He has held positions at California State UniversityLong Beach Southwestern University School of Law Cerritos College Riverside College and East Los Angeles College. Dr. Fitch teaches in the leadership development programs sponsored by the Los Angeles Police Department and Los Angeles Fire Department. Dr. Fitch has published two prior books with Sage Law Enforcement Ethics: Classic and Contemporary Issues (2013) and Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model. Dr. Fitch lives in Orange County California with his wife Monica.