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A01=Fiona Dent
A01=Mike Brent
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Leader''s Guide to Influence, The: How to Use Soft Skills to Get Hard Results

English

By (author): Fiona Dent Mike Brent

Shortlisted for the CMI Management Book of the Year 2011, Practical Manager Category

The Leaders Guide to Influence will show you how to step up your people skills and improve working relationships so you can get the business results you want.

Combing the hugely popular areas of influence and leadership, this book will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, colleagues, client or business partners.

Through a combination of practical exercises, case studies and no-nonsense advice, this book shows you how to:

Increase your confidence and impact.

Communicate more effectively.

Learn different tools, techniques and approaches when working with different types of people.

Listen and question effectively.

Develop rapport and empathy.

Give better feedback.

Deal with difficult situations and cope with conflict.

See more
Current price €19.79
Original price €21.99
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A01=Fiona DentA01=Mike BrentAge Group_UncategorizedAuthor_Fiona DentAuthor_Mike Brentautomatic-updateCategory1=Non-FictionCategory=KJMBCategory=KJMV2COP=United KingdomDelivery_Delivery within 10-20 working daysLanguage_EnglishPA=In stockPrice_€10 to €20PS=Activesoftlaunch
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Product Details
  • Publication Date: 30 Sep 2010
  • Publisher: Pearson Education Limited
  • Publication City/Country: United Kingdom
  • Language: English
  • ISBN13: 9780273729860

About Fiona DentMike Brent

Mike Brent is a Client and Programme Director at Ashridge. He specialises in leadership team-building influencing coaching cross cultural management leading change and personal development. He has worked as a management trainer and consultant with many international companies such as GE HP Ericsson France Telecom ICI Volvo and Bang & Olufsen and has a particular interest in working with management teams. Mike has extensive international experience having run seminars world-wide including Japan China Uzbekistan Thailand Malaysia Indonesia USA Canada and South America. Mike has published a number of articles on influencing coaching and leadership and a book Influencing - Skills and Techniques for Business Success (with Fiona Dent). Fiona Dent is a Director of Executive Education at Ashridge. She manages programmes client relationships and delivers management development solutions in the Leading People area. Fiona is also involved with her colleagues in setting the strategic direction of the organisation with a particular focus on human resources. She has worked with a range of organisations and clients and teaches and consults across a broad spectrum of leadership personal interpersonal and relationship skills. Fiona has written five books including Influencing: Skills and Techniques for Business Success (Palgrave 2006).

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