Manage The Unexpected: A Key Account Management Programme to Anticipate Crises

Every manager needs to know how to deal with a crisis, and every organisation needs to prepare its staff to manage the unexpected. This concise guide provides practical advice and a simple set of guidelines to achieve this. The authors are both senior executives in a multinational logistics firm, with extensive experience of coping with the logistical impact of unexpected change. Manage the Unexpected is based on hard experience, and its methodology has been tried and tested on a global platform. At just 21 pages, the booklet can be easily read in one sitting, and offers an invaluable on-the-job reference tool as well as an advance planning guide for professional managers. See more