Managing Complex Service Systems | Agenda Bookshop Skip to content
Selected Colleen Hoover Books at €9.99c | In-store & Online
Selected Colleen Hoover Books at €9.99c | In-store & Online
A01=Christopher Tofts
A01=Richard Taylor
Age Group_Uncategorized
Age Group_Uncategorized
Author_Christopher Tofts
Author_Richard Taylor
automatic-update
Category1=Non-Fiction
Category=KJQ
COP=United States
Delivery_Delivery within 10-20 working days
Language_English
NY
PA=Available
Price_€50 to €100
PS=Active
SN=Service Science: Research and Innovations in the Service Economy
softlaunch

Managing Complex Service Systems

English

By (author): Christopher Tofts Richard Taylor

This book establishes and communicates a scientific approach to the analysis, design and management of complex information systems enabled services. Case studies illustrate how the techniques described can be employed in large scale, real world examples that are developed to match the theoretical and practical presentation. The authors reframe the problem of analyzing a complex service system from an 'understand the system' view to an 'understand it under control' perspective. This fundamental change recognizes that service systems are largely constructed and should be treated differently from natural systems, something that has typically been ignored in the past. By shifting to a view in which the systems dynamics over the full range of significant factors - people, the economic and physical environments, as well as technology options - are understood, many of the pitfalls that have sunk large projects in the past can be avoided. See more
Current price €70.39
Original price €79.99
Save 12%
A01=Christopher ToftsA01=Richard TaylorAge Group_UncategorizedAuthor_Christopher ToftsAuthor_Richard Taylorautomatic-updateCategory1=Non-FictionCategory=KJQCOP=United StatesDelivery_Delivery within 10-20 working daysLanguage_EnglishNYPA=AvailablePrice_€50 to €100PS=ActiveSN=Service Science: Research and Innovations in the Service Economysoftlaunch
Delivery/Collection within 10-20 working days
Product Details
  • Publication Date: 01 Jun 2012
  • Publisher: Springer-Verlag New York Inc.
  • Publication City/Country: United States
  • Language: English
  • ISBN13: 9780387097541

Customer Reviews

No reviews yet
0%
(0)
0%
(0)
0%
(0)
0%
(0)
0%
(0)
We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are understand this. Learn more
Accept