Strategies for Technical Communication in the Workplace

About John LannonJohn M. LannonLaura GurakLaura J. Gurak

About our authors Laura J. Gurak is professor and founding chair of the Department of Writing Studies at the University of Minnesota where she teaches courses in technical writing and digital communication. She holds an MS in technical communication and a PhD in communication and rhetoric from Rensselaer Polytechnic Institute. She is the author of 2 books from Yale University Press one of which was the first book-length study of online social actions. Gurak is also coeditor of several edited collections and author on numerous conference presentations and papers. She is a recipient of the Society for Technical Communication's Outstanding Article award. Gurak has authored and coauthored 5 textbooks in technical communication published by Pearson. She has worked as a software developer technical writer and communications consultant for various companies and organizations. John Lannon is Professor Emeritus and former Director of Writing at the University of Massachusetts Dartmouth where he developed the undergraduate major in professional writing and later codeveloped the MA program in professional writing. He has also taught at Cape Cod Community College University of Idaho Southern Vermont College and University of Strasbourg. He has authored and coauthored 5 major textbooks in business communication rhetoric and technical communication; book reviews; filmstrips; environmental documents and instructional software. He is the recipient of a NDEA Fellowship and Fulbright Lectureship. He holds a BS MA and PhD from the University of Massachusetts Amherst. His initial training and work were in biomedical science and technology with the USAF. He has also served as a communications consultant for various companies and government institutions.