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A01=John S. Oakland
A01=Michael A. Turner
A01=Robert J. Oakland
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Author_John S. Oakland
Author_Michael A. Turner
Author_Robert J. Oakland
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Total Quality Management and Operational Excellence: Text with Cases

The notion of 'Quality' in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including leanSix Sigma and the latest version of ISO 9001, offering an often confusing variety of ways to achieve business excellence.

Quality guru John Oaklands famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by:

  • Accelerating change
  • Reducing cost
  • Protecting reputation

The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what youve learned to your practices and achieve sustainable competitive advantage.

Guiding readers through the language of TQM and OpEx and all their recent developments, including data analytics, this book sets out a clear way to manage change. This exciting update of a classic is all the busy student or professional will need to begin understanding how to manage Quality and achieve Operational Excellence.

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Current price €129.59
Original price €143.99
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A01=John S. OaklandA01=Michael A. TurnerA01=Robert J. OaklandAge Group_UncategorizedAuthor_John S. OaklandAuthor_Michael A. TurnerAuthor_Robert J. Oaklandautomatic-updateCategory1=Non-FictionCategory=KJMQCategory=KJMV5COP=United KingdomDelivery_Pre-orderLanguage_EnglishPA=Temporarily unavailablePrice_€100 and abovePS=Activesoftlaunch

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Product Details
  • Weight: 1080g
  • Dimensions: 189 x 246mm
  • Publication Date: 09 Jul 2020
  • Publisher: Taylor & Francis Ltd
  • Publication City/Country: United Kingdom
  • Language: English
  • ISBN13: 9781138673403

About John S. OaklandMichael A. TurnerRobert J. Oakland

John S. Oakland is Chairman of The Oakland Group and Head of its Research and Education Division. John is also Emeritus Professor of Business Excellence and Quality Management at Leeds University Business School UK. Over the past 40 years he has researched taught and consulted in all aspects of quality management operational excellence strategic process management and business improvement in thousands of organizations.Robert J. Oakland is Director of The Oakland Group. Robert works across the globe helping organizations improve the quality cost and delivery of their products and services. His expertise is in bridging the gap between technology operations and leadership teams to solve complex quality issues and ensure real change happens.Michael A. Turner is Head of Profession at the Chartered Quality Institute (CQI). Previously he was the Director of The Oakland Group working globally to help organizations design and implement programmes to improve the quality cost and delivery of products and services. He has worked on a range of projects to help organizations solve complex quality and operational issues.

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