Work Without the Worker: Labour in the Age of Platform Capitalism

What happens to work when it makes itself obsolete? We are told the future of work will be increasingly automated. Algorithms, processing massive amounts of information at startling speed, will lead us to a new world of effortless labour and a post-work utopia of ever expanding leisure. But behind the gleaming surface stands millions of workers, often in the Global South, manually processing data for a pittance. In this stimulating work, Phil Jones looks at what this often murky and hidden form of labour looks like, and what it says about the state of global capitalism.

Recent years have seen a boom in online crowd working platforms like Amazon''s Mechanical Turk and Clickworker, and these have become an increasingly important source of work for millions of people. And it is these badly paid tasks, not algorithms, that make our digital lives possible. Used to process data for everything from the mechanics of self-driving cars to Google image search, this is an increasingly powerful part of the new digital economy, although one hidden and rarely spoken of. See more