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The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization an...

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization an...

In Songs of the Factory, Marek Korczynski examines the role that popular music plays in workers’ culture on the factory floor. Reporting on his eth...

This book injects a burst of energy into the sociology of work, offering a perspective that is both innovative and deeply informed. Leading sociolo...