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Happiness at work matters. But what does happiness mean? How can managers measure it and have more of it? And what happens to organizations when th...

Happiness at work matters. But what does happiness mean? How can managers measure it and have more of it? And what happens to organizations when th...

Learn how to make your customers happy and improve your business! The six key steps give you all the tools you need to give your customers the sati...

Drawing heavily on the much vaunted John Lewis Partnership model as well as looking at best practice from other companies this book is about inclus...