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A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management...

2019 AXIOM BUSINESS BOOK AWARD WINNER Featured in Forbes, NPR's Marketplace, and a Google Talk, The Customer Centricity Playbook offers actionable ...

As a leader in your organization, you will be very familiar with your organizations key financial statements and monthly management reports. You ma...

As a leader in your organization, you will be very familiar with your organizations key financial statements and monthly management reports. You ma...