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Save 10% Leading the Customer Experience: Inspirational Service Leadership
Sarah CookCurrent price €41.39Original price €45.99Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisations strategic aims a...
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Save 10% Mastering Effective Influencing Skills for Win-Win Outcomes: A practical guide
Sarah CookCurrent price €23.39Original price €25.99Current price €23.39Original price €25.99Save 10% -
Save 15% Effective Career Development: Advice for establishing an enjoyable career
Sarah CookCurrent price €22.09Original price €25.99Current price €22.09Original price €25.99Save 15% -
Save 8% Current price €38.63Original price €41.99Save 8% -
Save 15% Current price €13.59Original price €15.99Save 15% -
Save 10% Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
Sarah CookCurrent price €39.59Original price €43.99Across the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the...
View full detailsCurrent price €39.59Original price €43.99Save 10% -
Save 12% Customer Care Excellence: How to Create an Effective Customer Focus
Sarah CookCurrent price €34.31Original price €38.99Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high...
View full detailsCurrent price €34.31Original price €38.99Save 12% -
Save 15% Well-being in the Workplace: A guide to resilience for individuals and teams
Sarah CookCurrent price €22.09Original price €25.99Current price €22.09Original price €25.99Save 15% -
Save 15%
Current price €33.15Original price €39.00Save 15% -
Good Food: More Slow Cooker Favourites
Good Food Guides€8.90A slow cooker allows you to create mouth-watering dishes that can be cooked overnight or while you''re at work so that you can enjoy your meal as s...
View full details€8.90
