Customer Services
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The Everything Guide To Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
Linda PophalCurrent price €17.38Original price €19.75Expert advice and strategies for winning--and keeping--customers!Apple, L.L. Bean, Zappos.com, Nordstrom, Lego, Southwest Airlines. All of these ex...
View full detailsCurrent price €17.38Original price €19.75Save 12% -
Social Proof: The Who, What, Why, Where, When, and How
Ken RochonCurrent price €21.31Original price €25.99Current price €21.31Original price €25.99Save 18% -
Building Your Sales Team: Beyond People, Process, and Technology
Diane UpdykeCurrent price €17.59Original price €19.99Current price €17.59Original price €19.99Save 12% -
Leveraging NetSuite & Your Mobile Device to Make More $$$: Closing the Last Mile on Business Consumption with Customer Centricity
Ken GroheCurrent price €22.09Original price €25.99Current price €22.09Original price €25.99Save 15% -
Social Proof: The Who, What, Why, Where, When, and How
Ken RochonCurrent price €16.39Original price €19.99Current price €16.39Original price €19.99Save 18% -
Building Your Sales Team: Beyond People, Process, and Technology
Diane UpdykeCurrent price €22.87Original price €25.99Current price €22.87Original price €25.99Save 12% -
The Experience Economy, With a New Preface by the Authors: Competing for Customer Time, Attention, and Money
B. Joseph Pine IICurrent price €26.99Original price €29.99Time is limited. Attention is scarce. Are you engaging your customers?Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of me...
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Winning Business Deals With Business Letters
Victoria AllwellCurrent price €15.83Original price €17.99Current price €15.83Original price €17.99Save 12% -
The Customer Affinity Manifesto: How AI can help businesses connect with customer emotions
Joss GilletCurrent price €17.38Original price €19.75Current price €17.38Original price €19.75Save 12% -
Dinero en línea Interconexión Global
Ana Elizabeth Duarte HernandezCurrent price €15.65Original price €17.99Current price €15.65Original price €17.99Save 13% -
Más allá del Customer Experience: 10 pasos de Marketing Experiencial y CX.
Elena Alfaro GarciaCurrent price €65.11Original price €73.99Current price €65.11Original price €73.99Save 12% -
Trusted: The human approach to building outstanding client relationships in a digitised world
Donna WhitbrookCurrent price €17.59Original price €19.99Shortlisted for the Judges Choice Award, The Business Book Awards 2017 In a world of increasingly digitised interactions its more essential than ev...
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The Hospitality Survival Guide: How to Survive and Thrive in the Hospitality Industry
Joshua CliftonCurrent price €19.35Original price €21.99Current price €19.35Original price €21.99Save 12% -
Contact Center Management: From Complaint Department to Value Center
Jan SmetsCurrent price €28.15Original price €31.99Call centres are no longer the ugly duckling in your company. How do contact centres create value to company and client? Has social media killed ou...
View full detailsCurrent price €28.15Original price €31.99Save 12% -
The Commonwealth of Self Interest: Business Success Through Customer Engagement
Paul GreenbergCurrent price €29.91Original price €33.99Current price €29.91Original price €33.99Save 12% -
The Center of Experience: A blueprint for creating the experience-led enterprise
Greg KihlstrmCurrent price €45.89Original price €50.99Current price €45.89Original price €50.99Save 10% -
Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty
Ali CudbyCurrent price €16.28Original price €18.50Land your next customer with total confidence youll keep them for the long-term. Keep Your Customers shares a fresh perspective on the old problem...
View full detailsCurrent price €16.28Original price €18.50Save 12% -
Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 2
Business Science ReferenceCurrent price €602.45Original price €734.70Current price €602.45Original price €734.70Save 18% -
Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 1
Business Science ReferenceCurrent price €602.45Original price €734.70Current price €602.45Original price €734.70Save 18% -
Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 3
Business Science ReferenceCurrent price €496.91Original price €605.99Current price €496.91Original price €605.99Save 18% -
Research Anthology on Social Media Advertising and Building Consumer Relationships, VOL 4
Business Science ReferenceCurrent price €602.45Original price €734.70Current price €602.45Original price €734.70Save 18% -
Agile Software Development in the Large: Diving into the Deep
Jutta EcksteinCurrent price €16.71Original price €18.99Current price €16.71Original price €18.99Save 12% -
Agile: Una guia esencial sobre la gestion de proyectos Agile, el proceso Kanban y el Lean Thinking + Una guia completa sobre Scrum
James EdgeCurrent price €30.70Original price €36.99Current price €30.70Original price €36.99Save 17%