Customer Services

If you ask people what the biggest challenge is in their job it is often handling difficult customers. In the charitable sector, whether the custom...

The Thank You Economy isn't some abstract concept or wacky business strategy. It's the way we buy and sell, the way we're interacting as consumers,...

The ability to look after your customers is crucial to anyone who wants to advance their career.Written by Di McLanachan, a leading expert on custo...

The process of designing services is very specific to each individual business. However, discovering what people actually want and value, is a univ...

Customer relations is a broadly recognised, widely-implemented strategy for managing and nurturing a company''''s interactions with clients and sal...