Customer Services

Office Matters: English for Office Management

Rio Press

Experience My Brand: How Successful Companies Develop Loyal Customers and Increase Profits

Joe Tawfik

Contact, Care, COMMUNICATE

Stephanie Dollschnieder

Contact, Care, Communicate

Stephanie Dollschnieder

Dictionary of Conversion Optimisation: An A-Z List of Words and Terms

Endless Gain

Outsourcing and Customer Satisfaction: A Study Of PC Help-Desk Services

Dr Vellore K Sunder

Outsourcing and Customer Satisfaction: A Study of PC Help-Desk Services

Dr Vellore K Sunder

From Mindless to Mindful: How to Create Memorable Service Experiences

Draj Fozard

A Guide to Customer Service Excellence

James Vanantwerp

Automated Sales: A Systematic Approach to Boosting Your Business

Steffen Ritter

Both Sides Win! 3 Secrets for Success in Customer Negotiation

Logan Loomis

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Lucy Kimbell

42 Rules for Outsourcing Your Call Center (2nd Edition): Best Practices for Outsourcing Call Center Planning, Operations and Management

Geoffrey A. Best