Customer Services

Net Worth explains how businesses can benefit by forming new partnerships with customers in matters of information capture and privacy. Consumers a...

Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and t...

A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the mill...

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal ...

Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and...

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization an...

Learn about new strategies to improve service, quality, and profitability for quick service restaurants!Quick Service Restaurants, Franchising, and...

. Less than five percent of the world's firms achieve the full potential of their customer relationship initiatives . The rest are caught in its pa...

Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes, President, S&...

Save time, save money, and grow your business with more effective CRM CRM For Dummies is the small business leader's guide to managing customer int...

Ruthlessly focus on what's convenient for customers, not what's convenient for you Ninety percent of dissatisfied clients will take their business...

Master the art of providing effective IT services to your customers by leveraging Zendesk About This Book • Deep dive into the functionalities of...

Discover an important tool in the development of new marketing strategies for satisfying online customers! Edited by two experts in the fields of ...

Praise for Chocolates on the Pillow Aren't Enough "Jonathan recognizes that in today's Internet-fed, savvy-consumer world, it is the people-to-peo...

Learn why customer advisory boards are so successfuland how to create one for any business! From a leading authority in business management comes ...

Discover an important tool in the development of new marketing strategies for satisfying online customers! Edited by two experts in the fields of ...

Designing the Customer-Centric Organization offers todayâ??s business leaders a comprehensive customer-centric organizational model that clearly sh...

This title was first published in 2003. An exhaustive and synthetic framework for the use of Internet tools in customer-supplier relationships is o...

Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer s...

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The researc...

In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of manageme...

Do you want a better understanding of who your customers are? Do you want to learn how to acquire the customer voice? The next decade will be the d...

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed in...